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• “I took away several key ideas to implement at my company” - Vice President, Global Customer Care, Match.com
• “Fantastic experience - given me enough ideas to scope the next 18 months worth of work to deliver customer experience objectives” - Head of Customer Experience, T-Mobile
• “Great presentations, great inspirations, great interactions-great customer experience” - Head of Consumer Insights, Telenor Sweden

Customer Experience Exchange 2010

The 2nd Annual Customer Experience Exchange took place on 27th – 30th October 2009 in Brussels and was a great success on all accounts. Over 180 Customer Experience experts from industries including telecoms, finance, retail, IT, travel and leisure, security, services, utilities and automotive, gathered to discuss key challenges and best practice solutions.

This is what some of the delegates had to say!

“Very good workshops. So interesting that I had no time to check my Blackberry during these sessions.”
- Lucia Andreica, Head of Customer Service Europe, DHL

“Great presentations, great inspirations, great interactions-great customer experience.”
- Ilona Hobor, Head of Customer Experience, Telenor Sweden

“Very good presenters, and fresh information!”
- Terhi Kaipanen, Head of Customer Experience Management, Nokia

“Great place to exchange experiences and ideas around this subject with a wide variety of companies and service providers.”
- Head of Client Services, Johan Van Hoyland, ING

“Eye-opening event; got me looking in completely different way at my work.”
- Vitaly Sokolyansky, Head of Technical Support EMEA, Kaspersky Lab

Find out what other Executives who attended had to say...

Sponsor & Exhibit Opportunities Find out how

Brochure just released for the 10th Annual Executive Customer Contact Exchange

24th – 26th March 2010, Chelsea FC, London
Hosted in Conjunction with The WOW! Awards

• New content – specialist break-outs and market trends analysis led by leading customer management & contact centre experts
• New speakers – don’t miss key briefings from American Express, British Gas, Microsoft, ABN AMRO, Vodafone Romania & QVC Deutschland
• New focus days – Customer Self-Service and Public Sector Customer Experience

Download the 10th Annual Executive Customer Contact Exchange brochure

Got a question? Get in touch!

If you have any questions, would like to share your ideas on how we can develop the programme for 2010 or would like to explore speaking opportunities, I’d love to hear from you.

You can reach me, Abi Stern (the Event Director) on +44(0) 207 368 9300 or you can email me at enquire@iqpc.co.uk.

Are you eligible to attend?

If you’d like to attend in 2010, register your interest here and a member of our customer service team will give you a call.